Recent Why SERVPRO Posts

A Trustworthy Restoration Company Near You

12/21/2021 (Permalink)

SERVPRO logo At SERVPRO of Chaska/Chanhassen, we are continuously investing in new technologies to allow us to do a better job for our customers.

For over 20 years, SERVPRO of Chaska/Chanhassen has been helping property owners recover from fire damage, smoke damage, water damage, mold remediation, and various storm damage. We are a full service restoration provider for Minnetonka, Groveland, and the greater Twin Cities as a whole. 

Focusing on Our Values

We have built a reputation as one of the premiere restoration companies in the Twin Cities by making a point to emphasize our key values within every job. Need a reminder?

Key Values

  • Honesty
  • Customer Service
  • Whatever It Takes
  • Commitment to Excellence
  • Dependable to each other and to our customers

Our team is composed of some of the most educated, experienced, and personable technicians in the state of Minnesota. Don't believe us? Take a look at the raving reviews previous customers have left about our team here.

Advanced Technology

When your property suffers a disaster, you need a company like us who can efficiently assess the damage, clean up during the mitigation process, and rebuild the damage afterwards. Our specialty equipment allows us to perform restoration services and repairs to the highest standards outlined by the IICRC.

Specialized Equipment

  • Moisture Detection
    • Infrared Cameras
    • Moisture Detectors
    • Hygrometers
  • Water Extraction
    • Submersible, gas-powered pumps
    • Truck-mounted extraction units
    • Portable extraction units
  • Drying Equipment
    • Air scrubbers
    • Thermal Foggers
  • Cleaning Agents
    • OSHA-approved deodorization products
    • Anti-microbial treatments

Faster to Any Sized Disaster

Here at SERVPRO of Chaska/Chanhassen, we do our best to get to your property as soon as possible to begin mitigating damage so that secondary damage is not as drastic. That's why we have a team ready to help 24/7 365 days a year. Each technician has been certified by the IICRC in various respects of restoration and we will ensure the proper people are sent based on what services you may need. When you've suffered water damage from a broken pipe, fire damage from a cooking incident, or storm damage from high winds, give us a call at 952-999-2435 today!

A Smooth Insurance Claim Experience

12/3/2021 (Permalink)

insurance umbrella Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

The last thing that you want to deal with after you have suffered a disaster on your property is worrying about insurance agents and contractors. For this reason, our team ensures that the claim process is as stress-free as possible. 

SERVPRO of Chaska/Chanhassen will help make it "Like it never even happened." That way, you and your family or business can get back to what is important.

Smooth Out the Process

We understand that the insurance process can be difficult. Our goal is to smooth that process out for you and make sure you understand what is happening throughout the whole process.

Documentation

By creating thorough visual and written documentation of the damage to your home or business, your insurance agent will have less questions on the work that was completed.

We document the condition of each item that we remove from the property for cleaning or storage. This process will make it clear to your adjuster what items were affected by the disaster.

Direct Communication

Our technicians and job file coordinators will gather the contact information of your insurer and contact them directly. Throughout all of the communication, you will be notified of any changes that may occur.

Our job file coordinators have been trained to handle all of the paperwork. This will ensure that your claim can be processed and paid as fast as possible.

Our Team is Here for You!

We are very proud that so many insurance companies from State Farm to Farmer's Insurance recommend SERVPRO to their clients. These companies are fully aware of the benefits that come with our partnership. We do everything in our power to make the entire process as painless as possible for you.

SERVPRO of Chaska/Chanhassen is here for you if you experience a disaster. Our technicians have specialized training and years of experience in water damage, fire damage, mold remediation, and other various restoration services. 

5 Star Service: Customer Reviews You Can Trust

11/29/2021 (Permalink)

here to keep your business safe logo 24 hours a day 7 days a week Call us at 952-999-2435 for emergency response, or to schedule an estimate!

At SERVPRO of Minnetonka, we strive to provide all of our customers with the best customer experience possible! 

We know that our customers suffering from water damage, fire damage or mold growth are going through a stressful, emotional time so our highly trained, and friendly team is here to support them throughout the whole process, addressing questions, concerns and educating them on the next steps. 

Take a peek at what a few of our customers had to say about us:

"Cheri and Albert were on time and extremely professional. Couldn't ask for more from these two. :-)"

Cheri and Albert are on our growing reconstruction division that provides top of the line services from start to finish. When you need help building your property back up after water damage, fire damage, mold remediation, or anything regarding construction services, they are the ones who make it "Like it never even happened."

"All the process was explained timely and clearly. People came and did their jobs on time. Job was done nicely and mold is gone."

We know the importance of getting a job done efficiently, but properly so that you don't have to worry about secondary damages occurring. We make sure that we clean up any damage that has occurred on your property in a crazy fast but responsible way.

"Cory and his team were wonderful and made a tough time so much easier. They managed to salvage a lot of our floors and ceilings. He knew right away the bathroom had extensive damage, and demo’ed it within 3 days. He communicated the issues to us - we understood exactly what was happening. His team was on time, efficient and very hard working. Cory is a great guy to work with - thanks Cory!"

With a restore rather than replace mentality, we save a ton of money when it comes to water damage restoration costs. By getting to the issues immediately, we are able to restore materials rather than replacing them. 

More happy customers created! Should disaster strike and you find yourself in need of water damage extraction and water damage restoration, fire damage restoration, mold mitigation, storm damage response, crime scene or biohazard cleanup, or reconstruction services in Chaska, Chanhassen, and surrounding Twin Cities communities, you can count on SERVPRO of Chaska/Chanhassen.

Environmentally Friendly Chemicals: Saving the Planet

11/24/2021 (Permalink)

SERVPRO technicians holding our green general cleaning products Cleaning is the heart of the restoration work that we do, regardless of what disaster might have damaged your home.

Here at SERVPRO of Chaska/Chanhassen, we are green. We've got green vehicles, green work uniforms, and green restoration equipment from fans to dehumidifiers. It's time we take it a step further! Our team now has access to "green" environmentally friendly chemicals.

Green is the New Clean

At our 19,000 square foot state of the art facility, we now have the option to use Carpet and Upholstery Green Clean within all commercial and residential properties. What makes this product green? Chemical #251 is pH neutral, biodegradable, and contains zero phosphates, solvents, dyes, and fragrances.

In addition to Carpet and Upholster Green Clean, we have access and use All-Surface Green Clean. This cleaning products is also pH neutral, contains not a single dye or fragrance, and is non-toxic and phosphate free. This chemical is volatile organic compound compliant and is rapidly biodegradable. 

Our final green product to introduce is Window Green Clean. This glass cleaner is pre-mixed with soft water to eliminate spotting and streaking. It is environmentally friendly, volatile organic compound compliant, and has rapid biodegradable capabilities.

For more information about our green products, please visit the Environmental Protection Agency's website

As always, we are here 24/7 365 days a year to offer free advice and opinions. Don't hesitate to call us at 952-999-2435 to see how you can benefit from our services.

What to do when you wonder: What's the best water damage restoration company near me?

7/23/2021 (Permalink)

testimonial from a client Here is a recent testimonial from a client.

If you've ever question what water damage restoration company is the best near you, look no further! We at SERVPRO of Chaska/Chanhassen are experts in the industry! We take pride in constantly updating our cleanup and restoration services, ensuring that all of our technicians are properly trained and educated, and every job that we take we put our reputation on the line to show our Chaska and Chanhassen community why they should use us in their time of crisis.

Here's what to do when you're thinking: What's the best water damage restoration company near me?

Call us at 952-999-2435!

Why?

SERVPRO of Chaska/Chanhassen is the name you can trust for all of your residential and commercial water damage restoration needs due to our dedication and commitment to excellence and training. Every member of our team has undergone extensive SERVPRO training, continuing education courses, and many have achieve certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC).

One team, one dream.

The "One Team" mentality has been at the epicenter of the SERVPRO brand since he beginning of time...

"“And that’s where SERVPRO comes in... a TEAM of specialists highly trained in cleanup and care... quietly taking to the streets, every hour of every day. Proving that wherever there’s a house full of water or an office filled with smoke there’s also a van full of clean. Piloted by men and women devoted to turning back the tide of uncertainty... developing a plan. Laying out expectations. Moving quickly. Executing flawlessly. And all the while remembering that no disaster is small, especially when it’s yours.”

From start to finish, SERVPRO of Chaska/Chanhassen is here to help.

We are committed to providing high quality work and thorough communication with the utmost integrity. This commitment is what sets us apart and allows us to make our slogan "Like it never even happened," a reality for you and your property after damage occurs. 

When you ask yourself, "What is the best water damage restoration company near me?" Look no further! We're here for you 24 hours a day, seven days a week, 365 days a year! 

First Golf Event in Over a Year!

6/15/2021 (Permalink)

Aimee, Tierney, and Scott at the IREM tournament Aimee, Tierney, and Scott at the golf tournament.

Last week Scott (Owner), Aimee (Director of Client Services), and Tierney (Marketing Specialist) hosted a booth at the IREM Minnesota Chapter Golf Tournament!

What a day it was! With a heat advisory for 4 straight days and not a single cloud in the sky, Aimee, Scott, and Tierney took on a long day in the heat.

Our infamous "What the Duck?!" game was a hit. The goal of the game was to avoid the only duck without a number, which we called the Ugly Duckling. If you successfully grabbed a 1, 2, or 3, you were entered into a raffle for lunch for your office, a $100 Visa gift card, or both!

Community involvement is one of our passions and it has been way too long since we were able to go out and about with familiar faces. Despite the last year, everyone was in high spirits to converse and get back into the swing of things.

Being involved with an association like IREM reminds us of the importance of making a difference in the careers of those who manage and are being managed. Through professional development events and collaboration with various business, IREM sets the stage for opening doors, forging connections, and showing the way forward.

Providing Better Service with Continuing Education Courses

5/17/2021 (Permalink)

ethics CE course information CE Course Information

SERVPRO of Chaska/Chanhassen offers both credit and non-credit courses for insurance agents, insurance adjusters, and Real Estate professionals. Our offered Continuing Education (CE) Courses provide you and your employees with information that will allow you to better service your customers.

These programs are designed to improve the knowledge of your staff regarding emergency mitigation. Our franchise has held Continuing Education Courses on various topics including:

  • Biohazard Cleanup
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Water Damage
  • Mitigation Awareness Response Seminars
  • The Hazards of Hoarding

Our upcoming CE Course will be on Wednesday, May 26th at the Chaska Event Center.

"An Examination of Ethics in the Insurance Industry"

The premise for this ethics course is that although we may have solid ethical foundations and usually make rational ethical decisions, ethical lapses are likely to come when we are stressed, angry, upset, worried, or otherwise disengaged. Each and every day we are faced with decisions that could cause harm to others or ourselves. Facing ethical decisions can be very difficult, especially when we make decisions that may seem correct at first, but we later find out were not so great. As we explore what "Ethics" is, you will be challenged to become involved in group activities. The group activities will help reinforce what has been learned, as well as increase your ability to better deal with ethical decision-making in your own life.

For reservations, click on this link. If you have any questions, please contact Ryan Weber at ryanw@SERVPRO10278.com or give him a call at 612-751-5597. 

For Immediate Service in Chaska/Chanhassen, Call SERVPRO!

2/8/2021 (Permalink)

cleaning an office We provide immediate service day or night!

SERVPRO of Chaska/Chanhassen provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Chaska/Chanhassen. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 952-999-2435

Residential Services

Whether your Chaska/Chanhassen home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Chaska/Chanhassen commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

IICRC Certified Firm

2/1/2021 (Permalink)

IICRC certified logo We are an IICRC Certified Firm.

SERVPRO of Chaska/Chanhassen is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Chaska/Chanhassen

SERVPRO of Chaska/Chanhassen specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

An Efficient Claims Process

12/22/2020 (Permalink)

claims process We understand that when we walk into a customers' home, they need the job done perfectly and efficiently.

If you have suffered a disaster at your home or business, the last thing that should be on your mind is the claims process. Our knowledgeable team will do everything within their capabilities to make the claims process as stress free as possible. This will allow you, your family, or your business to get back to what is most important.

SERVPRO of Chaska/Chanhassen will make it "Like it never even happened."  

How does SERVPRO make the insurance process as smooth as possible?

  • Create thorough visual and written documentation of the damage to your home or business
  • Document the condition of each item we remove for cleaning or storage
  • Work directly with your insurer, communicating with you always
  • Handle the paperwork to make sure the processing and payment of your claim is as fast as it can be

At SERVPRO, we work hand-in-hand with insurance companies on a daily basis. Often times, an insurance agent will be the one to refer us to you. They are fully aware of of the benefits that come along with are partnership.

We do everything we can to make the entire process, start to finish, as easy as possible.

For more information, please call us at 952-999-2435 or fill out our online form to request a visit, ask questions about cleaning, or tell us anything else you want us to know. 

We Are Cleaning Experts

12/9/2020 (Permalink)

Cleaning the buttons on an elevator. Using products recommended by the CDC, SERVPRO of Chaska / Chanhassen battles pathogens similar to the coronavirus.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Chaska / Chanhassen, 952-999-2435

The Value of SERVPRO IICRC Technicians

11/19/2020 (Permalink)

When a home or business owner in Chaska or Chanhassen confronts the aftermath of water, fire, storm, biohazard, or other loss, uncertainty and chaos can run rampant. The rapid deterioration of damaged building materials and contents requires a fast response, with little time to explore recovery options without risk of ruin. SERVPRO of Chaska/Chanhassen IICRC certified technicians stand out as property owners scramble to line up appropriate interventions to return their residence and commercial buildings to preloss condition. 

Focus on Consistency and High Quality

IICRC is the acronym for the Institute of Inspection, Cleaning, and Restoration Certification. The non-profit organization is an accredited part of the American National Standards Institute, which monitors and ensures the consistency of thousands of guidelines in use by various sectors of the economy. SERVPRO of Chaska/Chanhassen is a certified IICRC restoration company. 

IICRC Enhancement Of Technician Skill Levels

SERVPRO and their certified supervisors, managers, and technicians provide customers the most highly-qualified services and resources available. Consumers choose SERVPRO of Chaska/Chanhassen with confidence, relying on the rigor of the training process to prepare workers to seize the opportunity to take on complex mitigation, remediation, and restoration projects. 

How Does IICRC Certification Benefit Customers?

SERVPRO invests in IICRC certifications for their workforce to arm our employees with the knowledge, and confidence to get the job done quickly and successfully. Technicians who complete IICRC certifications comprehend not only the incredibly destructive effects of fire, water, mold, and other losses on contents and structures, but also the heath and emotional consequences of disasters. 

When disaster strikes, have confidence in the SERVPRO of Chaska/Chanhassen IICRC trained team. Give us a call at 952-999-2435.

Erasing Smoke Damage In Your Chanhassen Home

11/18/2020 (Permalink)

When your Chaska, Chanhassen, or the surrounding area home is under attack from smoke damage, it's natural to want to fight back. Unfortunately, your attempts to tackle smoke damage by yourself can do more harm than good. The best way to fight back against smoke damage is calling SERVPRO of Chaska/Chanhassen. 

Erasing Smoke Damage

Do you think vacuuming can remove smoke and soot from fabrics and upholstery? It might lift away some nastiness, but it's also very likely to push these rogue particles deeper into the material's weave. Laundering clothes might lock in the very odor that you're trying to eradicate. What about wood? Using the wrong cleaners can strip away the finish and corrode the metal fasteners that hold it together. To make matters worse, only moving from room to room as you attempt to undo the damage can cause more harm as you carry the contaminants to new spaces. Also what if you miss one of the smoke's hiding spots? The damage can continue, growing worse and more costly, until it's finally addressed. 

SERVPRO restoration professionals have the knowledge and experience to find smoke wherever it's lurking. Plus, we have specialized tools and techniques that are more effective. As a bonus, we can salvage things that the average person would have to throw away. We work to salvage as much as possible and safely dispose of whatever can't be saved. Our "restore first" mentality minimizes the disruption and allows you to retain more of the things that matter most to you. 

Give SERVPRO of Chaska/Chanhassen a call if you have any questions or if you need our help at 952-999-2435.