Step 1: 24 Hour Emergency Contact 

A Live Person Who Can Help

The first step after you home or business has suffered water damage is to call us!

Our office is staffed 24/7. You will always get a live person on the other end of the line who is able to help and answer questions. 

While we are gathering information we are also getting our team dispatched and heading your way.  We aim to arrive on site within an hour of a customer calling us with an emergency.  

Whether you are dealing with a flooded basement or several flooded floors of an apartment or office building we can immediately get you the resources you need. 

We Answer the Phone Ready to Help
Call Today - (952) 999-2435

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Chaska / Chanhassen has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment