Step 1: 24 Hour Emergency Contact 

A Live Person Who Can Help

The first step to take after your home or business has suffered water damage is to call the best water restoration company near you! (That’s us, by the way!)

Our office is staffed 24/7, which means that you will always get a live person on the other end of the line who is able to help and answer any questions that you might have. We seriously mean it when we say we want to be a valuable resource for you in and out of times of emergencies.

While we are gathering information from you over the phone, we will also be getting our team dispatched and headed your way. Our goal is to arrive on-site within an hour of a customer calling us with an emergency, although this will depend on our staffing and current workload.

Most often our vehicles are already packed and ready to go with the proper equipment to handle a wide variety of situations, but we will still gather specific details regarding your property’s situation. Whether you are dealing with a flooded basement, several flooded floors of an apartment or office, or ceiling damage in drywall from water damage, we can immediately get you the resources you need.

When you call 952-999-2435, we’re here to answer the phone 24/7, 365 days a year. Let us be your resource in times of emergency!

We Answer the Phone Ready to Help
Call Today - (952) 999-2435

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Chaska / Chanhassen has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment