The Water Damage Restoration Process

Communication, Communication, Communication

Every water damage situation, flooded basement, sewer backup, and broken pipe that we see is a different kind of monster to take on. Whatever the case, we start each in the same way – by communicating with the customer! We want to ensure that your questions are answered and that we have a clear understanding of what the most important aspects of the water damage cleanup are.

Throughout the whole water cleanup process, we will communicate with you, the insurance company, and any other stakeholders to ensure that the job goes smoothly from start to finish. When you call SERVPRO of Chaska/Chanhassen at 952-999-2435 to clean up a water damage issue, you can expect not only the most professional, highly trained team in the Twin Cities, but you will receive clean and constant communication throughout the process.

You will find more detailed information regarding the steps we take after a water damage event below. If you have any questions regarding these steps, don’t hesitate to give us a call! You’re welcome to call us 24/7 – we are always here!

Water or Flood Damage?
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Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.