The Water Damage Restoration Process

Communication, Communication, Communication

Each water damage, flooded basement, sewer back up and broken pipe we see is different.  But we start each in the same way - communicating with the customer!  We want to make sure your questions are answered and that we have a clear understanding of what the most important aspects of the clean up are.  

Then throughout the process we will communicate with you, the insurance company and any other stakeholders to ensure the job goes smoothly.  When you call SERVPRO of Chaska/Chanhassen to clean up a water damage you can expect not only the most professional, highly trained team in the Twin Cities but clear and constant communication throughout the process.

Below is more detail on the steps we take to ensure your home or business is cleaned up efficiently and properly.  Call us anytime - we are always here!

Water or Flood Damage?
Call Today – (952) 999-2435

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.